Acceptance of These Terms
These Terms of Service govern the purchase of women’s shoes through cowboybootsjsw.com. By placing an order, creating an account, or browsing the catalog, you accept these Terms of Service in full. 正和香港集團有限公司 provides the products and services described on cowboybootsjsw.com. If you do not accept these terms, do not place an order and do not use cowboybootsjsw.com.
Eligibility and Account Responsibility
You must be at least 18 years old and legally capable of entering a binding contract to purchase from cowboybootsjsw.com. You agree to provide accurate and complete information when creating an account or completing checkout. You are responsible for maintaining the confidentiality of your account credentials and for all activity performed through your account. Notify 正和香港集團有限公司 at [email protected] immediately if you detect unauthorized use of your account.
Products and Orders
All products offered on cowboybootsjsw.com are women’s shoes. 正和香港集團有限公司 reserves the right to limit order quantities, refuse any order, and cancel an order before shipment. When an order is cancelled before shipment, 正和香港集團有限公司 issues a full refund to the original payment method. An order confirmation email confirms receipt of your order. Acceptance occurs when 正和香港集團有限公司 ships the order.
Pricing and Payment
Prices are displayed on cowboybootsjsw.com at the time of checkout. You are responsible for paying all charges shown at checkout, together with any applicable taxes and shipping fees. Payment must be completed before an order is shipped. 正和香港集團有限公司 accepts the payment methods presented at checkout. If a payment is declined, reversed, or disputed, 正和香港集團有限公司 suspends the order until payment is confirmed.
Shipping
正和香港集團有限公司 ships orders to the addresses you submit at checkout. You are responsible for providing a complete and accurate delivery address. Risk of loss passes to you upon delivery to the carrier. 正和香港集團有限公司 provides tracking information for shipped orders. If a carrier returns a shipment because the address is incorrect or incomplete, 正和香港集團有限公司 contacts you at the email address on your account to arrange reshipment.
14 days No-Reason Refund Policy
You may request a refund for any eligible item within 14 days of receiving your order, without providing a reason. The 14 days period begins on the date the carrier records delivery of your shipment. To request a refund, contact 正和香港集團有限公司 at [email protected] within 14 days and provide your order number. Shoes must be returned unworn, unwashed, and in their original packaging with all original tags attached. Return shipping costs are your responsibility. Items returned after the 14 days period do not qualify for a refund.
Refund Processing Time
After 正和香港集團有限公司 receives your returned item and confirms it meets the conditions of the 14 days no-reason refund policy, 正和香港集團有限公司 approves the refund. Refund processing and arrival of funds in your account takes at least 14 days from the date 正和香港集團有限公司 approves the refund. This period covers inspection, internal processing, and the transfer performed by your bank or payment provider. The 14 days processing period applies to the original payment method used for the purchase.
PayPal Refunds
PayPal refunds take at least 14 days to process and reach your PayPal account. Due to local laws, PayPal refunds in some regions may take up to 30 days. 正和香港集團有限公司 submits each PayPal refund immediately after approval, and the remaining time depends on PayPal and the financial regulations of your region. You agree that refund timelines for PayPal payments are governed by these periods and that 正和香港集團有限公司 does not control PayPal’s settlement schedule.
Damaged or Defective Items
Any claim for a damaged or defective item must be submitted within exactly 7 days of receipt. Contact 正和香港集團有限公司 at [email protected] within 7 days of the delivery date recorded by the carrier and include your order number, photographs of the item, and photographs of the packaging. Claims submitted after 7 days from receipt are not accepted. 正和香港集團有限公司 arranges a replacement or a full refund for verified damaged or defective items, and covers return shipping costs for those items.
Intellectual Property
All content on cowboybootsjsw.com, comprising text, images, graphics, logos, and page design, is owned by 正和香港集團有限公司 or its licensors. You may not copy, reproduce, distribute, or create derivative works from this content without written permission from 正和香港集團有限公司.
Limitation of Liability
正和香港集團有限公司 is not liable for indirect, incidental, or consequential damages arising from the use of cowboybootsjsw.com or from the purchase of products. The total liability of 正和香港集團有限公司 for any claim relating to an order does not exceed the amount you paid for that order. This limitation applies to the fullest extent permitted by Hong Kong law.
Governing Law
These Terms of Service, and every dispute arising from them or from any purchase made on cowboybootsjsw.com, are governed by the laws of Hong Kong. The courts of Hong Kong have exclusive jurisdiction over all such disputes. You agree to submit to the jurisdiction of the courts of Hong Kong.
Changes to These Terms
正和香港集團有限公司 may revise these Terms of Service at any time. Revised terms apply to orders placed after the revised terms are published on cowboybootsjsw.com. Your continued use of cowboybootsjsw.com after publication constitutes acceptance of the revised terms.
Contact
Direct all questions about these Terms of Service to 正和香港集團有限公司 at [email protected], by phone at +852 9482 4975, or by mail at FLAT/RM 05-06 35/F, AIA TOWER, 183 ELECTRIC ROAD, NORTH POINT, HONG KONG.