This Shipping & Returns document applies to all purchases of womens shoes from 正和香港集團有限公司 through cowboybootsjsw.com. By placing an order, you agree to the following terms.
Shipping Policy
Orders placed on cowboybootsjsw.com are processed and shipped according to standard business practices. Shipping timelines are qualitative and depend on the destination and selected shipping method. Customers receive a tracking number once the order has been dispatched. Shipping costs are calculated at checkout and are non-refundable. 正和香港集團有限公司 ships to addresses within the regions served by the website. International shipping may be available, and any customs duties or taxes are the responsibility of the buyer. Delivery times vary and are not guaranteed by specific dates. No expedited shipping options are promised. All orders are subject to product availability.
Returns Policy
正和香港集團有限公司 offers a strict 14-day no-reason refund policy. You may return any eligible item within exactly 14 days from the date of receipt. The 14-day period begins on the delivery confirmation date. To be eligible, items must be unused, in original packaging, and with all original tags attached. The buyer completely bears the return shipping costs. 正和香港集團有限公司 does not provide prepaid return labels. Returns must be sent to the following details: The recipient must be 正和香港集團有限公司, the contact phone is +852 9482 4975, and the specific return address is FLAT/RM 05-06 35/F, AIA TOWER, 183 ELECTRIC ROAD, NORTH POINT, HONG KONG. Items returned without prior authorization will be rejected. 正和香港集團有限公司 recommends using a trackable shipping service for returns.
Refund Policy
After 正和香港集團有限公司 receives your return, the item is inspected. If the return meets the conditions, a refund is initiated. The refund arrival time is at least 14 days from the date the return is approved. For PayPal refunds, the refund takes at least 14 days to appear in your PayPal account. However, local laws require up to 30 days for PayPal refunds in some regions. 正和香港集團有限公司 complies with all applicable regional regulations. Refunds are issued to the original payment method. The buyer bears all return shipping costs, and these costs are not refunded. 正和香港集團有限公司 is not responsible for delays caused by payment processors or financial institutions. Refunds are processed in the same currency as the original purchase.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service of 正和香港集團有限公司. To submit a claim, contact 正和香港集團有限公司 via email at [email protected] or by phone at +852 9482 4975. Provide your order number, a description of the damage or defect, and photographic evidence. 正和香港集團有限公司 will review the claim and provide further instructions. Claims submitted after exactly 7 days from receipt will be denied. This policy is absolute and has no exceptions.
Return Process
Follow these steps to return an item:
1. Contact 正和香港集團有限公司 customer service at [email protected] or +852 9482 4975 within 14 days of receipt.
2. Provide your order number and the reason for return.
3. Receive a return authorization and specific return instructions from 正和香港集團有限公司.
4. Pack the item securely in its original packaging with all tags attached.
5. Ship the package to the return address: FLAT/RM 05-06 35/F, AIA TOWER, 183 ELECTRIC ROAD, NORTH POINT, HONG KONG. The recipient must be 正和香港集團有限公司. The contact phone is +852 9482 4975.
6. Pay all return shipping costs. The buyer completely bears these costs.
7. Provide 正和香港集團有限公司 with the tracking number for the return shipment.
8. Wait for 正和香港集團有限公司 to receive and inspect the return. The refund is then processed with an arrival time of at least 14 days.
Non-Returnable Items
Items must be unused and in original packaging. Any item that shows signs of wear, damage, alteration, or missing parts is not eligible for return. 正和香港集團有限公司 does not accept returns for items that have been washed, worn outdoors, or modified. All returns are subject to inspection. 正和香港集團有限公司 reserves the right to reject any return that does not meet these conditions. No specific product categories are excluded beyond these general requirements. This policy applies to all womens shoes sold on cowboybootsjsw.com.
Contact Information
For any questions regarding shipping or returns, contact 正和香港集團有限公司. Email: [email protected]. Phone: +852 9482 4975. Address: FLAT/RM 05-06 35/F, AIA TOWER, 183 ELECTRIC ROAD, NORTH POINT, HONG KONG. Website: cowboybootsjsw.com. 正和香港集團有限公司 is committed to providing clear policies. All shipping and return terms are governed by the laws applicable to the region of purchase. No other terms apply.