This Shipping & Returns document applies to all purchases of womens shoes from Yiu Wai Limited through cowboybootsjsw.com. By placing an order, you agree to the following terms.
Shipping Policy
Orders placed on cowboybootsjsw.com are processed and shipped according to standard business practices. Shipping timelines are qualitative and depend on the destination and selected shipping method. Customers receive a tracking number once the order has been dispatched. Shipping costs are calculated at checkout and are non-refundable. Yiu Wai Limited ships to addresses within the regions served by the website. International shipping may be available, and any customs duties or taxes are the responsibility of the buyer. Delivery times vary and are not guaranteed by specific dates. No expedited shipping options are promised. All orders are subject to product availability.
Returns Policy
Yiu Wai Limited offers a strict 14-day no-reason refund policy. You may return any eligible item within exactly 14 days from the date of receipt. The 14-day period begins on the delivery confirmation date. To be eligible, items must be unused, in original packaging, and with all original tags attached. The buyer completely bears the return shipping costs. Yiu Wai Limited does not provide prepaid return labels. Returns must be sent to the following details: The recipient must be Yiu Wai Limited, the contact phone is +852 9133 3332, and the specific return address is Hung Cheong Factory Building Phase 2, 1 Ming Kum Road, Tuen Mun. Items returned without prior authorization will be rejected. Yiu Wai Limited recommends using a trackable shipping service for returns.
Refund Policy
After Yiu Wai Limited receives your return, the item is inspected. If the return meets the conditions, a refund is initiated. The refund arrival time is at least 14 days from the date the return is approved. For PayPal refunds, the refund takes at least 14 days to appear in your PayPal account. However, local laws require up to 30 days for PayPal refunds in some regions. Yiu Wai Limited complies with all applicable regional regulations. Refunds are issued to the original payment method. The buyer bears all return shipping costs, and these costs are not refunded. Yiu Wai Limited is not responsible for delays caused by payment processors or financial institutions. Refunds are processed in the same currency as the original purchase.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service of Yiu Wai Limited. To submit a claim, contact Yiu Wai Limited via email at [email protected] or by phone at +852 9133 3332. Provide your order number, a description of the damage or defect, and photographic evidence. Yiu Wai Limited will review the claim and provide further instructions. Claims submitted after exactly 7 days from receipt will be denied. This policy is absolute and has no exceptions.
Return Process
Follow these steps to return an item:
1. Contact Yiu Wai Limited customer service at [email protected] or +852 9133 3332 within 14 days of receipt.
2. Provide your order number and the reason for return.
3. Receive a return authorization and specific return instructions from Yiu Wai Limited.
4. Pack the item securely in its original packaging with all tags attached.
5. Ship the package to the return address: Hung Cheong Factory Building Phase 2, 1 Ming Kum Road, Tuen Mun. The recipient must be Yiu Wai Limited. The contact phone is +852 9133 3332.
6. Pay all return shipping costs. The buyer completely bears these costs.
7. Provide Yiu Wai Limited with the tracking number for the return shipment.
8. Wait for Yiu Wai Limited to receive and inspect the return. The refund is then processed with an arrival time of at least 14 days.
Non-Returnable Items
Items must be unused and in original packaging. Any item that shows signs of wear, damage, alteration, or missing parts is not eligible for return. Yiu Wai Limited does not accept returns for items that have been washed, worn outdoors, or modified. All returns are subject to inspection. Yiu Wai Limited reserves the right to reject any return that does not meet these conditions. No specific product categories are excluded beyond these general requirements. This policy applies to all womens shoes sold on cowboybootsjsw.com.
Contact Information
For any questions regarding shipping or returns, contact Yiu Wai Limited. Email: [email protected]. Phone: +852 9133 3332. Address: Hung Cheong Factory Building Phase 2, 1 Ming Kum Road, Tuen Mun. Website: cowboybootsjsw.com. Yiu Wai Limited is committed to providing clear policies. All shipping and return terms are governed by the laws applicable to the region of purchase. No other terms apply.